We will do everything we can to make sure you are completely satisfied with your Pappy & Company products. We accept returns and exchanges within 30 days of placing your order. Simply email firstname.lastname@example.org with the following information:
- Your full name
- Order number
- Item(s) you would like to return or exchange
Don't have your order number? Was it a gift? We are able to issue a gift card for these circumstances as long as you are able to provide the gift givers information.
We will get back with you within 48 business hours with directions on how to complete your return. Please note that we cannot accept returns or exchanges for our bourbon balls due to health compliance laws. We also cannot accept a return or exchange if the product has been opened, used, damaged or worn.
Once your return has been approved, we will provide shipping details. Please be sure to ship the package with tracking and/or insurance. We cannot replace packages lost during return shipment if proof of tracking is unavailable.
Send returns to:Pappy & Company Attn: Returns and Exchanges 843 East Market Street Louisville, KY 40206