Search

Free Shipping on orders over $99 *Cigars Excluded*

Returns Information & Policies

Here at Pappy & Company, we want to make sure you are completely satisfied with your products & experience. That is why we offer a 30-day return policy on full price items that follow the guidelines below:

  • Item must be in good quality, and in the original wrapping
  • Unworn
  • Unused
  • Seal unbroken

All sale items are final sale. No returns or exchanges.

If you would like to submit a returns claim please fill out the form below.

Special Product Considerations

Bourbon Balls:

Please note that we cannot accept returns or exchanges for our bourbon balls due to health compliance laws.

Tobacco Products:

Our cigars arrive sealed and shrink wrapped in cellophane. We are unable to accept returns on opened boxes. If the box is sealed and unopened, we will accept returns or exchanges on cigars within 7 days upon receipt.

Handmade Items:

Our barrel-made products are curated by hand and may vary in color and creed. These differences in variation are completely normal, and is what makes our Pappy & Company products unique. These slight variations do not affect the functionality of our products, and are not permissible as a consideration for a return or exchange without approval of a Pappy & Company customer representative.

How do I inquire about a return or issue with my order?

Email customerservice@pappyco.com with the following information:

  • Full name
  • Order number
  • Item(s) you would like to return or item(s) in question

Once your return has been approved, we will provide shipping details.

Don’t have your order number? Was it a gift? We are able to issue a gift card for these circumstances as long as you are able to provide the gift givers information.

If something is missing, damaged, or not the correct item we will work with you to replace it as quickly as possible. We will be happy to send you a complimentary pre-paid return shipping label as well as a replacement product.

We will get back to you with you within 48 business hours with directions on how to complete your return.