Due to strict state requirements around shipping tobacco and additional handling fees and taxes – we exclude cigars from our free shipping promotion (see “Free Shipping” header above). UPS, as well as various state laws, require an adult signature for all orders containing cigars. As a customer, please expect the adult signature requirement and make arrangements to be there when the package arrives. We are following all legal guidelines in regards to this policy. See below for more options around signature required packages if unable to be there on delivery.
Additional help with signature required packages containing cigars:
UPS: Sign signature online -UPS offers this feature through the free UPS My Choice service. Create a UPS My Choice account if you haven’t already, then sign in and click the incoming package on your dashboard to get started. You can also sign for packages with the UPS app for iPhone or Android. Sign into the app and tap a package to view delivery options for it.
USPS: Sign signature online - To authorize the release of a USPS package, sign into the free USPS Informed Delivery service. On your dashboard, click a package that’s arriving. If you haven’t signed up for it yet, you can do so online, but USPS will need to send you a code in the mail before you can access the account.
You can also do this on your phone with the USPS Informed Delivery app for iPhone or Android. Sign into the app and tap a package to access its options.